Return Policy

At Sheryl Giles Bridal, we want you to be completely satisfied with your purchase. Please review our return policy below:

 

You have 3 days from the date of delivery to return any unopened items.
To initiate a return, please contact our store directly at (209) 224‑5793. 

 

We offer a 3-day return policy for eligible items ordered online. Items marked as final sale are not returnable. Any order could be subject to a final sale at the discretion of Sheryl Giles, some examples might be multiple dress orders or customers with a high return rate. Sale dresses, shoes, accessories, and specially ordered dresses that the vendor does not have in stock are final sales and are not returnable. All Store Purchases are Final Sales. When ordering you may be asked for a "need date". If this date is before the 3 days then your RA must be requested before that date.
We offer 2 return options for eligible online orders
  • You can return your dress for online merchandise credit in the full amount (regular price returns)
  • You can return your dress for a refund minus a 10% restocking fee (regular price returns)
Return requirements for online orders
  • You must request a return within 3 days of the delivery of your order (this includes weekends/holidays) OR prior to your need date stated on the order, whichever is sooner
  • You cannot request a return past the need date given on the order (if requested) even if it is within the 3 days.
  • Dresses must be shipped back to us via FedEx or UPS only, post office returns will not be accepted. Shipping labels are not provided. The customer is responsible for return shipping charges.
  • The dress must be in the same condition as received with original tags attached or subject to a 50% restocking fee.
  • Items marked as final sale are not returnable.
  • The original dress must be shipped back within 3 business days (postmarked within 3 days) from the time you are given RA#. If your need date is sooner than 3 days then it must be postmarked before then.

 

Our team will guide you through the return process and answer any questions you may have.

 

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